Refund policy

1. General Information

This Return and Refund Policy outlines the conditions under which Screenl accepts returns, issues refunds, and processes exchanges for products purchased through our website.

By placing an order with Screenl, you agree to the terms set forth in this policy.

2. Store Information

Screenl

Address: 15810 Village Woods Dr, Eden Prairie, MN 55347, United States
Phone: +1 305-661-2854
Email: support@screenl.com

For any inquiries regarding returns or refunds, please contact our support team.

3. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging with all accessories included
  • The return request must be submitted within 30 days of delivery

Screenl reserves the right to refuse returns that do not meet these conditions.

Certain products, such as personal care items or customized products, may not be eligible for return due to hygiene or personalization reasons.

4. Return Process

To initiate a return, please contact us via email with your order number and reason for return.

Once your request is approved, you will receive instructions on how to return your item.

Items sent back without prior approval may not be accepted.

5. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

Please allow several business days for the refund to appear in your account.

6. Late or Missing Refunds

If you have not received your refund:

  • Recheck your bank account
  • Contact your credit card provider
  • Contact your bank, as processing times may vary

If the issue persists, please contact us for assistance.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item, please contact us before returning the product.

8. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective
  • The wrong item was delivered

Shipping costs are non-refundable.

9. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Personal hygiene products
  • Gift cards
  • Digital/downloadable products

10. Order Cancellation

Orders can be cancelled only before they are processed and shipped.

Once an order has been shipped, cancellation is no longer possible and the return process must be followed.

11. Contact Us

For further assistance, please contact:

Screenl

📍 15810 Village Woods Dr, Eden Prairie, MN 55347, United States
📞 +1 305-661-2854
📧 support@screenl.com